Privacy Policy

01Introduction

Your trust is of utmost importance to us. This privacy policy is designed to help you understand how we handle your personal data when:

• Visit our website www.apptechsystem.com.sg  (”Website”)
• Use our software development services (”Services”)
• Interact with us through any other means, such as emails, phone calls, or events

By engaging with us, you agree to the terms of this Privacy Policy.

02Personal Data We Collect

Your trust is of utmost importance to us. This Privacy Policy is designed to help you understand how we handle your personal data when you:

• Visit our website, www.apptechsystem.com.sg  (”Website”)
• Use our software development services (”Services”)
• Interact with us through any other means, such as emails, phone calls, or events

2.1 Types of Personal Data

We may collect various types of personal data, including but not limited to:

• Identity Data: Full name, date of birth, nationality, NRIC or passport number
• Contact Data: Mailing address, email address, telephone numbers
• Employment Data: Job title, company name, professional qualifications

2.2 Methods of Collection

We collect personal data through various methods:

• Direct Interactions: When you provide personal data by filling in forms, subscribing to our Services, requesting information, or corresponding with us via phone, email, or other channels
• Automated Technologies: As you interact with our Website, we may automatically collect Technical Data using cookies, server logs, and other similar technologies
• Third Parties and Public Sources: We may receive personal data about you from third parties such as analytics providers, advertising networks, search information providers, business partners, and publicly available sources

03Purposes for Collecting, Using, and Disclosing Personal Data

We collect, use, and disclose your personal data for the following purposes:

• Service Provision: To deliver our Services, process transactions, and manage your accounts
• Customer Support: To respond to your inquiries, feedback, or complaints and provide technical support
• Personalization: To tailor our Services to your preferences, including language settings and customized content
• Marketing and Promotions: To send you newsletters, promotions, and marketing communications about our Services or third-party services that may interest you (only with your explicit consent)
• Legal Compliance: To comply with applicable laws, regulations, legal processes, or governmental requests
• Security: To protect our business, Website, and Services, including fraud prevention and troubleshooting
• Analytics and Research: To conduct data analysis, testing, and research to improve our Website and Services
• Corporate Transactions: To facilitate mergers, acquisitions, or asset sales involving our company

We will not use your personal data for purposes other than what we have informed you unless we have obtained your consent or are permitted or required by law.

04Consent and Withdrawal of Consent

Obtaining Consent

We will obtain your consent before collecting, using, or disclosing your personal data, except where permitted or required by law. Consent can be provided in writing, through electronic means, or implied by your actions.

Withdrawal of Consent

You have the right to withdraw your consent at any time by contacting our Data Protection Officer (see Section 16). Upon receiving your request, we will inform you of the likely consequences of the withdrawal and cease collecting, using, or disclosing your personal data, unless required by law.

05Disclosure of Personal Data

We may disclose your personal data to the following parties for the purposes mentioned above:

• Service Providers: Third-party vendors and service providers who assist us in providing our Services, such as cloud hosting services, payment processors, marketing agencies, and IT support
• Affiliates and Subsidiaries: Entities that are part of our corporate group for internal administrative purposes
• Professional Advisors: Lawyers, auditors, and insurers who provide consultancy, legal, insurance, or accounting services
• Regulatory and Governmental Authorities: Law enforcement agencies, regulators, and other authorities to comply with legal obligations
• Business Partners: Third parties with whom we collaborate to offer joint services or promotions (only with your consent)
• Prospective Buyers or Investors: In the event of a merger, acquisition, or sale of assets, personal data may be disclosed to potential buyers under confidentiality agreements

We require all third parties to respect the confidentiality of your personal data and to comply with the PDPA. They are only permitted to process your personal data for specified purposes and in accordance with our instructions.

06Protection of Personal Data

We have implemented comprehensive security measures to protect your personal data from unauthorized access, collection, use, disclosure, copying, modification, disposal, or similar risks. Our security measures include:

Administrative Safeguards:

• Employee training on data protection and privacy
• Access controls to limit personnel who can access personal data
• Regular review of our data processing practices

Technical Safeguards:

• Use of encryption technologies (SSL/TLS) for data transmission
• Secure servers and firewalls to prevent unauthorized access
• Regular security assessments and vulnerability scans

Physical Safeguards:

• Secure areas for storing physical records containing personal data
• Surveillance systems and access controls at our facilities
• Regular security assessments and vulnerability scans

Despite our efforts, no security measures are completely foolproof. We cannot guarantee absolute security, but we strive to protect your personal data to the best of our ability.

07Access to and Correction of Personal Data

We have implemented comprehensive security measures to protect your personal data from unauthorized access, collection, use, disclosure, copying, modification, disposal, or similar risks. Our security measures include:

Obtaining Consent

You have the right to request access to the personal data we hold about you. To make an access request, please contact our Data Protection Officer (see Section 16). We will:

• Provide you with your personal data within a reasonable time
• Inform you if we are unable to provide access and explain why (e.g., if it would reveal personal data about another individual)

A reasonable fee may be charged for the handling and processing of your requests to access your personal data. We will inform you of the fee before processing your request.

Correction Requests

If you believe that any personal data we have about you is incorrect or incomplete, you have the right to request corrections. We will:

• Correct your personal data as soon as practicable
• Send the corrected data to other organizations to which the data was disclosed within the past year, unless they do not need the corrected data

08Retention of Personal Data

We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected or as required or permitted by applicable laws. Factors determining retention periods include:

• Legal Obligations: Compliance with regulatory requirements and legal hold periods
• Business Needs: Operational requirements such as account maintenance, dispute resolution, and fraud prevention

Once personal data is no longer necessary, we will securely destroy or anonymize it in accordance with our data retention policies.

09Transfer of Personal Data Outside Singapore

We may transfer your personal data to countries outside Singapore for the purposes outlined in this Privacy Policy. When doing so, we will ensure that:

• The receiving country has comparable data protection laws to the PDPA
• We have obtained your consent for the transfer
• Appropriate contractual clauses are in place to safeguard your personal data

Examples of such transfers include:

• Storing data on cloud servers located overseas
• Working with international service providers or partners

10Use of Cookies and Similar Technologies

What Are Cookies?

Cookies are small text files placed on your device when you visit our Website. They help us understand your preferences and improve your user experience.

Types of Cookies We Use

• Essential Cookies: Necessary for the basic functioning of our Website, such as navigation and access to secure areas
• Analytical/Performance Cookies: Collect information about how you use our Website to help us improve its performance
• Functionality Cookies: Remember your preferences and choices to enhance your experience
• Targeting/Advertising Cookies: Track your browsing habits to deliver personalized advertising (only with your consent)

How We Use Cookies

• Session Management: To maintain your session and remember your login status
• Personalization: To customize content based on your interests
• Analytics: To analyze Website traffic and user behavior
• Marketing: To deliver relevant advertisements and measure their effectiveness

Managing Cookies

You can control and manage cookies through your browser settings:

• Accept or Reject Cookies: Most browsers allow you to accept or reject all cookies or specific types
• Deleting Cookies: You can delete cookies stored on your device at any time
• Do Not Track Settings: Some browsers offer a “Do Not Track” feature to express your privacy preferences

Please note that disabling cookies may affect the functionality of our Website and limit your access to certain features.

11Third-Party Services and Links

Our Website and Services may include links to third-party websites, plugins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you.

We do not control these third-party websites and are not responsible for their privacy statements or practices. We encourage you to read the privacy policies of every website you visit.

12Children’s Privacy

Our Website and Services are not intended for individuals under the age of 13. We do not knowingly collect or solicit personal data from children under 13. If we become aware that we have inadvertently collected personal data from a child under 13, we will take steps to delete such information promptly.

If you believe that we might have any information from or about a child under 13, please contact our Data Protection Officer (see Section 16).

13Your Rights Under the PDPA

Under the PDPA, you have specific rights concerning your personal data:

• Right to Access: Obtain information about the personal data we hold about you
• Right to Correction: Request corrections to inaccurate or incomplete personal data
• Right to Withdraw Consent: Withdraw consent for the collection, use, or disclosure of your personal data
• Right to Complain: Lodge a complaint with the Personal Data Protection Commission (“PDPC”) if you believe your rights have been infringed

To exercise any of these rights, please contact our Data Protection Officer (see Section 16). We will respond to your request within a reasonable timeframe, typically within 30 days.

14Governing Law

This Privacy Policy and your use of our Website and Services shall be governed by and construed in accordance with the laws of Singapore. Any disputes arising out of or in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the courts of Singapore.

15Your Rights Under the PDPA

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other factors. When we make significant changes, we will:

• Post the updated Privacy Policy on our Website with a new “Last Updated” date
• Notify you through a prominent notice on our Website or via email (where appropriate)

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal data.

16 Contacting Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal data, please contact our Data Protection Officer:

• Data Protection Officer
• Email: dpo@apptechsystem.com.sg
• Address: 22 Sin Ming Lane #06-76 Singapore 573968

Our Data Protection Officer is responsible for overseeing compliance with this Privacy Policy and the PDPA. We are committed to resolving any complaints or issues you may have promptly and fairly.

17Disclaimer

This Privacy Policy is provided for general informational purposes and does not constitute legal advice. While we strive to ensure its accuracy and compliance with the PDPA, we recommend consulting with a qualified legal professional to tailor the policy to your specific business needs and to ensure full compliance with all applicable laws and regulations.

Acknowledgment and Consent

By using our Website and Services or providing personal data to us, you acknowledge that you have read and understood this Privacy Policy and agree to its terms. You consent to the collection, use, disclosure, and processing of your personal data as described herein.

Effective Date

This Privacy Policy is effective as of 30th Dec 2022